Do you offer returns/exchanges?
Since every product is “made to order”, I don’t offer returns/exchanges. If you have any issues with the product/shipping/etc, please let me know ASAP, though! To ensure you order the correct size—refer to the size guide posted on each product page!
How long does shipping take?
Order fulfillment time ranges from 2-7 business days (generally 1-3 days). US shipping times range from 3-5 business days while international shipping typically takes 5-10 business days.
Can I cancel my order?
Since orders are instantly sent to my print partner, and can sometimes go into production within minutes of receiving the order, I can't 100% guarantee I'll be able to cancel your order. However, if you get in touch within an hour or two of your order (during 9:00AM to 9:00PM CST), there's a good chance I'll be able to cancel it before it goes into production.
Can I get your designs on other products?
Absolutely, I offer my designs on much more than just playmats & t-shirts. If you’re looking for a hoodie, phone case, sticker, coffee mug, or something else, just shoot me an email at EpicUpgradesDesign@gmail.com and I’ll send you in the right direction!
Do you offer large order discounts?
Definitely—for orders of 4+ items, feel free to use the coupon code “EPIC4PLUS” at checkout for free shipping (includes international orders).
Do you do custom commissions?
Yup! Since I can’t possibly encompass the thousands of commanders/archetypes out there, it’s the least I can do for the community. I’ve done numerous custom commissions in my design style for a wide variety of people's favorite decks and commanders. Interested? Just shoot me an email at EpicUpgradesDesign@gmail.com
Can you modify an existing design to my likings?
I typically don’t mind making small changes like swapping out the text on a design or modifying colors. Just let me know what you’re looking for and I’ll respond as soon as I can!
What printing process do you use?
My print partner uses a DTG (Direct to Garment) printing machine to print the artwork directly onto the t-shirt.
What t-shirt model do you print on?
All shirts are printed on Gildan 64000 Unisex Softstyle Heavy Cotton T-shirts—pre-shrunk with tear-away labels.